Scope and Definitions

This Self-Exclusion Policy applies to all customers of Caca88 and governs formal requests to suspend activity due to concerns about gambling. Self-exclusion means a binding, time-bound or permanent prohibition on access to Caca88 services, and a restriction on participation in promotions or loyalty programs during the exclusion period.

Eligibility and Age

The service is available to individuals aged 18 years or older. By initiating a self-exclusion request you affirm you meet the age requirement and understand the consequences of exclusion.

Exclusion Options

  • Self-exclusion periods of 6 months, 9 months or 12 months. During the selected period, your account is disabled and you are excluded from all promotional offers.
  • Permanent self-exclusion is available by written request. Once enacted, access to your Caca88 account is permanently disabled and will not be automatically reactivated.

Request Process

To initiate self-exclusion, submit a written request by email to [email protected] from your registered email address. Include: your registered email, a clear statement of the decision to stop gambling, and the desired exclusion period (6, 9, 12 months or permanent).

Requests submitted via live chat will not be actioned. A customer support agent will direct you to the email channel to process the request.

Effect of Self-Exclusion

  • Immediate action: upon receipt of a valid request, the player's account and any linked accounts are disabled for the duration of the exclusion.
  • Promotions and loyalty: participation in promotions and earning loyalty rewards is prohibited during the exclusion period.
  • Financial transactions: deposits and withdrawals are blocked for the duration; wagers cannot be placed, and funds cannot be accessed.
  • Linked accounts: accounts held within the same household, on shared devices, under the same email address or payment address, or environments where computers are shared (for example, universities, libraries, workplaces) may be treated as linked; the exclusion applies to all linked accounts.

Re-Activation and Review

For time-bound exclusions (6, 9, 12 months), re-activation occurs automatically at the end of the period. For permanent exclusions, re-entry requires a separate formal process determined by Caca88 and may include additional verification.

Data, Privacy and Compliance

Caca88 will process self-exclusion requests in accordance with applicable data protection laws and the operator's KYC/AML policies. Records of exclusion actions are retained for regulatory compliance for the minimum period required by law. Personal data collected for exclusion is used solely to administer this policy.

Communication

All communications regarding self-exclusion will be sent to the registered contact method on the account, typically via email. You may check your exclusion status by contacting support.

Review and Updates

This policy is reviewed periodically to reflect regulatory changes and risk controls. Material updates will be communicated through official channels of Caca88.

Contact Information

Initiate self-exclusion by emailing [email protected] from your registered address with your decision and preferred duration. For assistance, contact our support team at the same address during business hours.